I returned the product by their return policy and have the mailing order paper work to show as proof. They still have not refunded my money back to me.
they said 10 to 15 days and it's been WELL over that period. I have filed a complaint with the BBB but still have to wait until the 31st to see if there has been a response to the claim. Their product DOES NOT WORK and is so expensive for a cleaner.
Their salespeople are pushy and their customer service is rude. Do not EVER buy anything from this company.